Shipping & Returns
Last Updated: June 16, 2026
Shipping Policy
FROZEN THREAD currently ships to serviceable locations within India. All delivery timelines displayed on the website are estimates only and are provided for informational purposes. Actual delivery times may vary due to courier operations, weather conditions, public holidays, logistical constraints, governmental actions, force majeure events, or other circumstances beyond our reasonable control.
Upon successful placement of an order, customers will receive order and shipment-related communications through the contact information provided during checkout.
FROZEN THREAD reserves the right, at its sole discretion, to refuse, cancel, limit, or hold any order for review in circumstances including, but not limited to, suspected fraudulent activity, payment verification issues, pricing inaccuracies, stock unavailability, technical errors, misuse of promotional offers, or violations of our Terms & Conditions.
Risk of loss and title for purchased products shall pass to the customer upon successful delivery to the shipping address provided at checkout.
Return, Replacement & Refund Policy
Customer satisfaction is important to us; however, all return, replacement, and refund requests are subject to review and approval by FROZEN THREAD.
Customers who receive a damaged, defective, incorrect, or incomplete item must reach out: please contact us at frozenthread.co@gmail.com or +91 84097 03958 and we'll be happy to assist you within 48 hours of delivery. Requests submitted after this period may not be eligible for review.
To facilitate the investigation of claims relating to damage, defects, shortages, missing items, or incorrect deliveries, customers may be required to provide a complete and uninterrupted unboxing video together with clear photographic evidence of the package, shipping label, and product condition. Failure to provide sufficient supporting evidence may result in the claim being declined.
All claims are reviewed on a case-by-case basis. Submission of a request does not guarantee approval of a return, replacement, refund, or any other remedy.
Where a claim is validated following review, FROZEN THREAD may, at its sole discretion, provide a replacement, store credit, refund, exchange, or such other resolution as it deems appropriate under the circumstances.
Eligibility for Return:
- Unused and unworn;
- Unwashed and unaltered;
- Free from customer-caused damage;
- Returned with all original tags, labels, packaging, accessories, and accompanying materials intact.
Denial of Requests:
- The product has been used, worn, washed, altered, or damaged after delivery;
- Required evidence is unavailable, incomplete, or insufficient;
- The request is submitted outside the applicable reporting period;
- The returned item differs from the item originally shipped;
- Fraudulent, abusive, or suspicious activity is identified.
Certain products may be designated as final sale, limited release, promotional, discounted, customized, or otherwise non-returnable. Such items may not qualify for return, exchange, or refund unless required under applicable law.
FROZEN THREAD reserves the right to inspect all returned merchandise and make the final determination regarding eligibility for returns, replacements, exchanges, refunds, or store credits.
Nothing contained in this policy shall limit or exclude any consumer rights that cannot be lawfully excluded under applicable laws and regulations.