Question 1

How do I place an order?

Accepted Answer

Browse our collection, select your preferred size, add the product to your cart, and proceed to checkout. Complete the payment process and you will receive an order confirmation via email or SMS.

Question 2

Can I place an order on Cash On Delivery (COD)?

Accepted Answer

Yes, Cash On Delivery is available for eligible pin codes. Availability will be shown during checkout.

Question 3

Do I have to have an account to place an order?

Accepted Answer

No. You can place an order as a guest. However, creating an account allows you to track orders and manage your details more easily.

Question 4

Can I ship the products to an address that is different from my billing address?

Accepted Answer

Yes. You can enter a different shipping address during checkout.

Question 5

Can I leave items in my shopping bag for future purchase?

Accepted Answer

Yes. Items may remain in your cart for future purchase, but availability is not guaranteed until the order is completed.

Question 6

Can I buy multiple products in a single order?

Accepted Answer

Yes. You can purchase multiple products in a single order, subject to stock availability.

Question 7

Why is my order not showing?

Accepted Answer

Please allow a few minutes for the order to appear in your account. If the issue persists, please contact us at frozenthread.co@gmail.com or +91 84097 03958 and we'll be happy to assist you.

Question 8

What do I do in cases of failed delivery?

Accepted Answer

If a delivery attempt fails, our courier partner may reattempt delivery. If the issue continues, please contact us at frozenthread.co@gmail.com or +91 84097 03958 and we'll be happy to assist you.

Question 9

How do I know if my order was placed successfully?

Accepted Answer

Once your order is successfully placed, you will receive a confirmation email or SMS containing your order details.

Question 10

How do I check the status of my order?

Accepted Answer

You can track your order through your account dashboard or by using the tracking link sent after dispatch.

Question 11

Is there any additional charge for Cash On Delivery (COD) orders?

Accepted Answer

Any applicable COD fee will be clearly displayed during checkout before payment confirmation.

Question 12

Why can’t I see the Cash On Delivery (COD) option?

Accepted Answer

COD may not be available for certain pin codes, products, or order values.

Question 13

I wish to add a few more products to my order. Will it be possible?

Accepted Answer

Once an order is placed, products cannot be added. You may place a separate order for additional items.

Question 14

How can I get my order delivered faster?

Accepted Answer

We process all orders as quickly as possible. Delivery timelines depend on your location and courier availability.

Question 15

How do I cancel the order I have placed?

Accepted Answer

Orders can be cancelled before they are dispatched. Please contact us at frozenthread.co@gmail.com or +91 84097 03958 and we'll be happy to assist you.

Question 16

What should I do if my payment fails?

Accepted Answer

If your payment fails, please try again after a few minutes or use an alternate payment method. If money has been debited, it is usually refunded automatically by your bank according to their processing timelines.

Question 17

Can I modify the shipping address of my order before it has been shipped?

Accepted Answer

Yes. Shipping addresses can be modified before dispatch. Please contact us at frozenthread.co@gmail.com or +91 84097 03958 and we'll be happy to assist you.

Question 18

How long will it take for my order to be delivered?

Accepted Answer

Most orders are delivered within 3–7 business days after dispatch, depending on your location.

Question 19

Are there any additional shipping charges?

Accepted Answer

Any applicable shipping charges will be displayed clearly at checkout before payment confirmation.

Question 20

How do I track my order?

Accepted Answer

Once your order is dispatched, you will receive a tracking link via email or SMS.

Question 21

What if my order is undelivered?

Accepted Answer

If your order remains undelivered beyond the estimated timeline, please contact us at frozenthread.co@gmail.com or +91 84097 03958 and we'll be happy to assist you.

Question 22

How can I track my Return Status?

Accepted Answer

Return status updates will be shared through email or SMS once the return process has been initiated.

Question 23

Are there any cancellation charges?

Accepted Answer

No cancellation charges apply if the order is cancelled before dispatch.

Question 24

What is the estimated delivery time?

Accepted Answer

Orders are generally delivered within 3–7 business days. Delivery timelines may vary for remote locations.

Question 25

What if my order shows delivered but I've not received it?

Accepted Answer

Please contact us at frozenthread.co@gmail.com or +91 84097 03958 and we'll be happy to assist you within 48 hours of the delivery update so we can investigate the issue with our courier partner.

Question 26

What are the terms of the exchange policy?

Accepted Answer

Products may be exchanged if they are unused, unwashed, and returned with all original tags and packaging intact, subject to our exchange policy.

Question 27

How do I create an exchange request?

Accepted Answer

Please contact us at frozenthread.co@gmail.com or +91 84097 03958 and we'll be happy to assist you with your order details and reason for exchange. Our team will guide you through the process.

Question 28

I have created an exchange request. When will the product be picked up?

Accepted Answer

Exchange pickups are typically arranged within a few business days after approval, depending on service availability in your area.

Question 29

When will I get my exchanged product delivered?

Accepted Answer

Replacement products are dispatched after the returned item passes quality inspection.

Question 30

What are the terms of the Return Policy?

Accepted Answer

Returned products must be unused, unwashed, undamaged, and accompanied by original tags and packaging.

Question 31

How do I create a return request?

Accepted Answer

Please contact us at frozenthread.co@gmail.com or +91 84097 03958 and we'll be happy to assist you with your order details and reason for return within the applicable return window.

Question 32

I have created a return request. When will the product be picked up?

Accepted Answer

Approved return pickups are usually scheduled within a few business days depending on courier availability.

Question 33

My product has been picked up but I have not got my refund yet.

Accepted Answer

Refunds are processed after the returned item passes inspection. Processing times may vary depending on your payment method and bank.

Question 34

The product I want to return was bought on discount. Will I get refunded the full amount?

Accepted Answer

No. You will receive a refund only for the amount actually paid for the product.

Question 35

In case I return the products, will the COD/Shipping charges be credited back?

Accepted Answer

Shipping and COD charges are generally non-refundable unless the return is due to a damaged, defective, or incorrect item.

Question 36

The product I want to return was bought at discount. Will I get refunded the full amount?

Accepted Answer

No. You will only receive a refund for the amount actually paid after the discount was applied.

Question 37

Is there a Try & Buy option available?

Accepted Answer

No. Frozen Thread does not offer a Try & Buy service. Please refer to the size guide available on each product page before ordering.

Question 38

Will I automatically receive marketing emails after registration?

Accepted Answer

Yes. By creating an account, you may receive updates about new collections, launches, offers, and promotional campaigns. You may unsubscribe at any time.

Question 39

What is your No Refund Policy?

Accepted Answer

All purchases made during festival sales, promotional events, limited drops, clearance sales, or pop-up stalls are strictly non-refundable.

Question 40

Are sale items eligible for refunds?

Accepted Answer

Sale items, festival sale purchases, clearance products, and limited-drop products are generally non-refundable unless the item received is defective or incorrect.

Question 41

Can sale discounts be combined with other offers?

Accepted Answer

No. Promotional discounts cannot be combined unless explicitly stated.

Question 42

Can Frozen Thread modify or end a sale without notice?

Accepted Answer

Yes. Frozen Thread reserves the right to modify, suspend, or end any promotional offer, sale, or campaign at any time without prior notice.

FREQUENTLY ASKED QUESTIONS